Privacy policy

Who we are

Ahna de Vena trades as Sleep to Thrive (ABN 69 743 922 317), based in Australia. In this policy, “we”, “us” and “our” refer to Sleep to Thrive.

For privacy enquiries, requests or complaints, email [email protected].

Information you share with us

We collect contact details and information you provide through enquiries, applications and correspondence. We use it to respond, assess suitable support, deliver services and maintain relevant records.

The contact form is for general enquiries; please keep sensitive health information and medical records out of it. The RETURN application asks about your sleep and support needs, which may include sensitive information. We seek consent where required before collecting this information.

Please have permission or appropriate authority before sharing another person’s information. A parent, guardian or authorised representative should make enquiries about children.

Visiting this website

Cloudflare hosts and protects this website and may process your IP address, browser, device, pages requested and visit times.

Google Fonts supplies the website’s fonts and receives technical information, including your IP address, when your browser loads them. See Google’s privacy policy for details.

Embedded services such as Paperform may use cookies or similar technologies. You can manage cookies in your browser; blocking them may affect form functionality.

Services that handle your information

Formspree receives and stores contact-form submissions and sends us email notifications. See Formspree’s privacy policy.

Paperform collects and stores RETURN applications for Ahna to review and may include responses in email notifications. It may also process entries before submission to preserve progress. See Paperform’s privacy policy.

Microsoft 365 processes and stores our business emails, attachments and form notifications.

We may also share necessary information with business service providers or professional advisers, with your consent, or where required or permitted by law.

These services may process information overseas. Formspree identifies the United States and other operating countries; Paperform identifies the United States, Australia, Singapore and other provider locations. Microsoft’s locations depend on the service and account configuration; see Microsoft’s data-location information.

Keeping information secure

Alongside the online services above, Ahna keeps local client records on a password-protected computer.

We take reasonable steps to protect information from loss, misuse and unauthorised access or disclosure, although no online service can guarantee absolute security.

We retain information only as long as needed for its purpose or legal obligations, then take reasonable steps to securely delete or de-identify it.

If a breach occurs, we will assess and contain it and notify affected people and authorities where required.

Your choices and requests

To request access, correction or deletion of your information, email [email protected]. We may verify your identity and will explain any legal or record-keeping limits on your request.

Corrections are free. We will explain any permitted access charge before proceeding.

You can unsubscribe from marketing emails using their unsubscribe link or by contacting us. Necessary service correspondence may continue.

Privacy concerns

Email us with your concern. We aim to respond within 30 days and will explain any delay.

If you are not satisfied, contact the Office of the Australian Information Commissioner for information about making a privacy complaint.

Other websites and policy updates

Other websites linked here have their own privacy policies.

We will update this policy when our practices change and provide notice or seek consent where required. The date above shows the latest revision.